INTERNATIONAL CUSTOMER LOYALTY MONTH & EASTER HAM – WHAT DO THEY HAVE IN COMMON?

We live in a world where basically every store offers a frequency card or rewards program.  In anticipation of the upcoming Easter holiday, local supermarkets will thank loyal customers all week by gifting them with a free ham or turkey. This small gesture is designed to encourage further spending and drive loyalty. But does it work? What happens after the meal is eaten?

What really makes a customer loyal to your brand? Business organizations seeking new ways to drive sales should ask themselves, “What are we doing to earn our customer’s repeat business?”

Give them a reason to want to do continual business with you. In honor of International Customer Loyalty Month, which lasts the entire month of April, we’ve outlined four ways to bolster your relationships with your customers:

1. A high-quality product/service
2. Superior customer service
3. Competitive pricing
4. An effective loyalty program

When it comes to marketing loyalty programs to your customers, be conscious of your offerings. People will gladly accept rewards for “free”, but the never ending question is: how do we acknowledge and thank our customers with rewards that resonate? How do we leverage rewards to effectively retain and grow our client base? Know your audience and understand their varying demands. Stay on top of retail trends and offer them the latest and greatest products, because the hottest trends translate into the most desirable rewards. Reward with customers with rewards that matter most to them and you’ll positively impact your bottom line.

For more helpful tips on building a successful rewards program, follow us on LinkedIn or contact us today.