Customer Service
We understand the importance of having superior customer service, so we make it a priority. Rymax offers an in-house, U.S. based call center with live, dedicated customer service representatives. Rymax’s factory-trained, customer representatives are an extension of your incentive program and/or event. They are available to answer any questions your participants may have regarding their reward and provide real time order status updates.
We provide dedicated toll-free numbers and custom email addresses to ensure that your audience can quickly access our team and receive stellar service from the moment they place an order until the moment it arrives at their doorstep.
Our in-house customer relations team is committed to providing our customers with superior service.
We also offer:
-
English and Spanish speaking representatives
-
Fully trained representatives trained by our brand partners
-
Fully trained representatives trained on client program service standards
-
In-house call resolution
-
Quick response rates: All inquiries received during business hours
are responded to by end of day -
After hour inquiries responded to by 10am the following business day
-
Stellar customer satisfaction rates
